20261210WBAO Agency Operations Webinar

20261210WBAO Agency Operations Webinar

Thursday, December 10, 2026 (8:00 AM - 4:00 PM) (PST)

Description

Valid for 7 CE in all 50 States

Agency Operations

CISR Agency Operations can transform you into an indispensable team player in any insurance agency or give you the confidence to move into another position. As you work with colleagues and customers, you’ll discover enhanced self-assurance and a greater understanding of the dynamics within insurance organizations. Also, understanding how agencies function is essential for training both insurance agency and company personnel.

29% of surveyed CSRs expressed an interest in advancement opportunities in agency management. —CSR Profile

Topics:

  • Legal & Ethical Requirements
  • The Insurance Agency
  • The Insurance Industry and Marketplace
  • Communication and Technology
  • Agency Workflow Concepts
  • Agency Workflow Steps
  • Account Management
  • Errors & Omissions


Suzanne Baillargeon, CPCU

 Suzanne M. Baillargeon is a National Property Officer at Travelers, bringing extensive experience in the insurance sector.

Their career reflects a strong focus on insurance underwriting and risk management. At Travelers, Suzanne is responsible for Cure, national property oversight.

Prior to Travelers, Suzanne served as a Progressive Care Segment Leader at OneBeacon Insurance Group, demonstrating leadership competencies. Their work history includes a tenure as Senior Underwriter at Chubb, where they applied principles of risk assessment and policy analysis.

Suzanne's background is supported by a Bachelor of Science degree from Central Connecticut State University, demonstrating applied knowledge of insurance principles 

State CE credit is approved in all states. To determine specific credits for your state, go to the CE Guide. at https://www.scic.com/ce-by-state/

Polling Questions Log Click Here

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Pricing

Webinar Class Fee $170

CISR Webinar Cancellation Policy: Cancellations received within 10 business days of the course will incur a $40 ($130 refund) non-transferable fee. There will be no refund if the participant is a “no-show”. ALL CANCELLATIONS MUST BE IN WRITING. IF CLASS HAS NOT BEEN PAID FOR, AND IS CANCELED 10 DAYS OUT FROM CLASS, THE FEE STILL APPLIES.

Live Webinar
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Event Contact
Mykal Bourn
(360) 571-7100 ext 115
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Thursday, December 10, 2026 (8:00 AM - 4:00 PM) (PST)

8 am-3:45 pm Exam available online – instructions provided

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